Refund policy
Last updated 5 August 2026.
Fourteen days, no questions asked
If you want your money back within fourteen days of buying, email hello@caseacceptancelab.com with the email address you bought under and we'll refund you in full. You don't have to give a reason and we won't ask for one.
You keep the product
Worth being straight about how this works: a snapshot can't be un-installed, so a refund means you keep the product. That's normal for digital goods and we'd rather eat it than argue with you. We ask that you stop installing it into new accounts once you've been refunded, and we leave that on your conscience rather than policing it.
How it happens
Refunds go back through the payment processor to the card or account you paid with. We process the request within two business days of your email; how long it takes to appear on your statement is your bank's business, usually five to ten days.
After fourteen days
Email us anyway. The formal policy is fourteen days, but if something is genuinely wrong with the product we'd rather fix it or refund you than have you tell people we wouldn't.
What we'd rather do first
If the reason is that something isn't working the way the page said it would, tell us what you hit. Every message, workflow and pipeline stage in the product is published free on the messages page and described on the product page, so you can check before you buy whether it's the thing you want — and if it did something different from what we wrote, that's our mistake to correct.