Terms of service
Last updated 5 August 2026.
These terms cover this website and the purchase of The Case Acceptance Layer. Plain English, because we'd rather you actually read them.
Who we are
Case Acceptance Lab is the trading name of Matthew Larson, a sole proprietor based in New York, United States. You can reach us at hello@caseacceptancelab.com and we answer from that address.
What we sell
One product, in two editions. The Case Acceptance Layer at $197, and the Documented Edition at $297, which is the same build plus the written documentation. Both are digital goods. What you buy is a PDF containing the import link for a prebuilt HighLevel snapshot, plus, on the Documented Edition, the install guide and workflow documentation. The file is delivered by download immediately after payment. Nothing is shipped, nothing is scheduled, and no part of it is built or customised for you. Every buyer receives the identical file.
We do not sell consultations, setup calls, installation, done-for-you work, ongoing management, or any other service. If you email us with a question we will answer it, but answering email is not part of the product and is not something you are paying for.
What you need before you buy
An active HighLevel account with a dental sub-account already running. The snapshot installs into your own HighLevel account, by you. We are not affiliated with HighLevel beyond their affiliate program, we do not control their platform, and we cannot guarantee it will keep working the way it does today.
Your licence
When you buy, you get a perpetual, non-exclusive licence to install and use the snapshot in HighLevel accounts you or your agency operate, including your clients' sub-accounts. Install it in as many of your own or your clients' accounts as you like.
What you may not do: resell it, repackage it, publish it as your own template, give the file or the import link to people outside your business, or list it in a snapshot marketplace. The messages and documentation are ours; the results you get with them are yours.
Payment
Payment is handled by our payment processor, who acts as the merchant of record for the sale. Prices are in US dollars. We never see or store your card details.
Refunds
Fourteen days, no questions asked. The full policy is on the refunds page.
What we don't promise
We don't make income claims. The product is sold as it is, and it can only change what gets followed up on — it can't make a patient accept a case. Nothing on this site is legal, medical, or compliance advice. You are responsible for whether the messages you send from your own account comply with the rules that apply to you, including HIPAA, TCPA, CASL, and your own state's requirements. We built the layer to keep clinical detail out of the CRM, but the account is yours and so is the obligation.
To the extent the law allows, our liability for anything connected to the product is limited to what you paid for it.
Using this site
The articles, the workflow audit, the message library and the free Q4 campaign are published free for you to read and learn from. Don't republish them wholesale as your own. Quoting a passage with a link back is fine and welcome.
Changes
If we change these terms we change the date at the top and say what changed. Changes apply going forward, not to a purchase you already made.
Law
These terms are governed by the laws of the State of New York, United States.